At SpiderJuice.in, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward 7-Day refund and returns to ensure a hassle-free experience. Please review the following guidelines:
- Eligibility for Returns:
- You may be eligible for a return if you received a defective or damaged item, or if the product does not meet your expectations.
- Some products, such as perishable goods, intimate items, or customized items, may not be eligible for return due to hygiene or personalized nature. Please check the product description or contact our customer support for clarification.
- Initiation of Return:
- To initiate a return, please contact our customer support within 7 days of receiving your order. Provide your order details, reason for return, and any supporting evidence (such as photos of damaged items).
- Our customer support team will guide you through the return process, provide a return authorization if applicable, and assist with any necessary instructions.
- In most cases, a return order will be picked up from your delivered location at no additional cost. If in case the order cannot be picked up we may tell you to ship from any of your local courier service, the charges will be borne by us.
- Return Conditions:
- The item(s) being returned must be in their original condition, unused, and with any original packaging, tags, or labels intact.
- We reserve the right to refuse a return if the item shows signs of use, damage caused by the customer, or does not meet our return eligibility criteria.
- Refund Process:
- Once we receive and inspect the returned item(s), we will notify you about the status of your refund.
- If your return is approved, we will initiate a refund to your original payment method. Please note that the time it takes for the refund to be reflected in your account may vary depending on your financial institution.
- If the refund window has been closed by our payment gateway partner then we may ask you for your Gpay, Phonepe, Paytm number, bank account or UPI ID.
- Return Shipping:
- We will be responsible for the return shipping costs. In cases where the return shipping cost matches the order amount. We will refund the order amount and won’t initiate the return.
- We recommend using a trackable shipping method and retaining the shipping receipt as proof of return. Furthermore, we cannot be held responsible for lost or undelivered return shipments.
- For items that got damaged in transit, has a size issue or factory defect, we will exchange it straight away.
- We also provide In store exchange and returns.
- No Colour Options:
- Exchange or return policy is not applicable for changing item colour unless you bear the two-way shipping cost or want to visit our physical shop in Mumbai.
- Non-Refundable Items:
- Certain items, such as digital downloads, gift cards, or final sale items, are non-refundable and non-returnable. Please check the product description or contact us for clarification before making your purchase.
- Customer Satisfaction:
- Your satisfaction is important to us. If you have any concerns or questions about your order, please reach out to our customer support team. We are here to assist you and resolve any issues promptly.
Please note that this Refund and Return Policy is subject to change without prior notice. Any updates or modifications to this policy will be reflected on our website. We recommend reviewing this policy periodically to stay informed about our refund and return procedures.
Thank you for choosing SpiderJuice.in, We appreciate your business, and we strive to provide a positive shopping experience for all our customers.